Terms & Conditions

By using this website or submitting an order, you agree to these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy. If you do not agree, please do not place an order through the website.

The Fold Pizza operates branches in Las Piñas, Trece Martires, and Lipa City, Philippines. Your order is fulfilled by the branch you select during checkout.

You must provide accurate contact, delivery, and payment information. Review the selected branch, pizza size, shape, flavors, center message, quantity, fulfillment method, and schedule before submitting.

An on-screen acknowledgment means we received your request. An order is accepted when the selected branch confirms it. We may contact you to clarify an order, substitute an unavailable item with your approval, or reject and refund an order we cannot fulfill.

Prices are displayed in Philippine pesos and may vary by size, product, promotion, and branch. The final checkout total shows applicable discounts, delivery charges, and service fees before you submit the order.

Promotions are subject to their stated dates, hours, branches, fulfillment methods, item eligibility, and combination rules. We may correct an obvious pricing or technical error before accepting an order and will notify you if payment or reconfirmation is required.

Available payment methods may include cash on delivery or pickup, GCash, Maya, QR Ph, and cards when enabled. Online payments may be processed by an independent payment provider such as PayMongo and are also subject to that provider’s terms and verification procedures.

We do not ask customers to send complete credit-card details by chat, email, or uploaded screenshot. A payment is not final until the payment provider or branch confirms it.

Contact the selected branch immediately if you need to change or cancel an order. We will try to accommodate the request before food preparation begins. Customized or perishable food already being prepared may no longer be cancellable for a change of mind, subject always to your rights for defective, unsafe, incorrect, or undelivered products.

Customers earn one stamp when an eligible order with a final total of at least ₱500 is marked completed. Cancelled, refunded, fraudulent, duplicate, staff-test, and unpaid orders do not qualify. Ten stamps generate one ₱200 reward.

Rewards have no cash value, cannot be transferred, and may not be combined with another discount unless The Fold Pizza expressly allows it. Customers should present the mobile number used for qualifying orders when redeeming. We may correct balances affected by error, abuse, or reversed transactions.

Store hours are generally 10:00 AM–9:00 PM. Early-hour advance orders may be accepted when scheduled ahead and confirmed by the branch. Preparation and delivery times are estimates and can be affected by order volume, traffic, weather, rider availability, access restrictions, and force-majeure events.

For delivery, you must provide a reachable Philippine mobile number, complete address, landmark, and reasonable access instructions. A third-party courier booked by the customer acts under the customer’s arrangement once the order is released to that courier.

Product photographs are illustrative; handmade products may vary in appearance. Customers with allergies or dietary restrictions must contact the branch before ordering. Our kitchens handle common allergens, including dairy, wheat, eggs, soy, seafood, and meat products, and cannot guarantee an allergen-free environment.

Consume or refrigerate delivered food promptly and follow reasonable food-safety practices. Tell us immediately if an item appears contaminated, spoiled, tampered with, or unsafe.

You may use the website only for lawful personal or business orders. Do not interfere with its operation, attempt unauthorized access, submit fraudulent orders, or misuse payment and promotion systems.

The Fold Pizza name, logo, menu content, photographs, and website materials are owned by or licensed to The Fold Pizza and may not be reproduced commercially without permission.

We may temporarily pause online orders, mark products sold out, or perform maintenance. Nothing in these terms excludes or limits rights and remedies that cannot lawfully be excluded under Philippine consumer law.

To the extent permitted by law, The Fold Pizza is not responsible for indirect losses unrelated to the reasonable and foreseeable result of our breach. This does not limit liability for fraud, willful misconduct, gross negligence, personal injury caused by our fault, or legally protected consumer remedies.

These terms are governed by Philippine law. We encourage customers to contact us first so we can resolve concerns promptly. You may also pursue remedies available through the Department of Trade and Industry or other competent authorities.

Email thefoldpizza2021@gmail.com or contact the selected branch through the details shown during ordering.